TUNING POLICY SUMMARY
This is a summary of the tuning policies you agreed to when you placed your order.
General Policy
- No Refunds: Tunes are digital goods, and sales are final once the initial tune is emailed. No exceptions.
Forced Induction Tuning
- Tuning Window: Includes 30 days of datalog reviews/tuning, followed by a 15-day post-tune evaluation for preference adjustments (does not cover new parts or tire size changes).
- Inactivity Rule: A tune is marked "complete" if there is no customer contact within 15 days of a revision.
- Pausing the Queue: Notify your calibrator ahead of time if you will be delayed to pause your slot and avoid fees (provided no more than 45 days pass since the last revision).
- Extensions: Expired windows require purchasing a 15-day or 30-day extension through the website to reset and rejoin the queue.
Naturally Aspirated & Advanced Tuning
- Tuning Window: Includes up to 30 days of datalog reviews and preference-based adjustments (excludes new modifications).
- Single Updates: Do not include extended support; inaccurate details may incur extra charges.
- Inactivity Rule: Advanced tunes are considered "complete" if there is no customer contact within 15 days of a revision.
- Extensions: Expired windows require purchasing a re-tune for a 15-day extension.
Transfer Policy
- Non-Transferable: Tunes do not transfer to new owners if you sell your vehicle. New owners must purchase their own tune.
